Account deletion

1. Delete from the app

The simplest method is to delete your account directly from the mobile app:

• open the app and sign in;
• go to “Profile” then “Account settings”;
• select “Delete my account”;
• confirm with your password to validate the request.

2. Producer accounts and farms

If you manage a farm, deleting your account may affect access to the producer space and the associated team. Ongoing orders must be handled beforehand. Transferring a farm's management to another member is possible before deletion.

3. Data deleted and data retained

Deletion removes your profile and personal data not subject to legal retention. Some data may be kept for the period required by law:

• billing and transaction data: up to 10 years (accounting and tax obligations);
• data needed to establish, exercise or defend legal claims;
• anonymised data, which no longer identifies you.

4. Consequences of deletion

Deletion is permanent: you lose access to your history, favourites, messaging and any loyalty benefits. Ongoing orders must be completed or cancelled before deletion.

5. Processing timelines

Deletions made from the app are applied immediately for the account itself. Full erasure from backups and systems takes place within a reasonable period not exceeding thirty (30) days, excluding data subject to legal retention.

6. Request by email

If you cannot access the app, send your request from the Contact page or to the data-protection address shown in the legal notice, stating your account email. We may ask you to verify your identity. The request is handled within a maximum of thirty (30) days.